We have a 14 day return policy which means you have 14 days from receipt of your item to request a return.
To initiate a return, please contact us at firstname.lastname@example.org. If your return is accepted, we'll send you a return label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
You can always contact us for a return request via email@example.com.
Damage and problems
Please check your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can assess the problem and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (such as our coffee), custom-made products (such as special orders or personalized items) and personal care items (our cleaning products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.
DP2002 special return request
When returning the DP2002, do not break the seal. This seal is located at the water tank of the coffee machine. If the seal is broken, you will receive 50% of the purchase when you return it, even in good condition.