Refund policy

Return Policy

We have a 14 day return policy which means you have 14 days from receipt of your item to request a return.

To be eligible for a return, your item must be in the same condition as you received it, the product must be unused, sealed and in its original packaging. You will also need the receipt or proof of purchase. To test the Hipresso DP2002, we advise you to visit one of our dealers.

To initiate a return, please contact us at info@hipresso.eu. If your return is accepted, we'll send you a return label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us for a return request via info@hipresso.eu.

Damage and problems

Please check your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can assess the problem and make it right. 

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (such as our coffee), custom-made products (such as special orders or personalized items) and personal care items (our cleaning products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

 

DP2002 special return request

When returning the DP2002, do not break the seal. This seal is located at the water tank of the coffee machine. If the seal is broken, you will receive 50% of the purchase when you return it, even in good condition.